Cancellation policy

Cancellation Policy — Purchase Options & Subscriptions

Hardware Orders
Orders may be cancelled at no charge before dispatch. Once an order has been dispatched 
it cannot be cancelled — please refer to our Refund Policy for return options.

To request a cancellation, contact us immediately at support@techauthority.shop with 
your order number.

Microsoft 365 & Cloud Subscriptions
Cloud licences are sold on an annual commitment basis in line with Microsoft's 
licensing terms.

- Annual subscriptions cannot be cancelled or refunded once provisioned.
- Licence counts can be increased at any time; reductions take effect at the next 
  renewal date.
- Subscriptions will auto-renew unless you notify us in writing at least 30 days 
  before the renewal date.

We will send a renewal reminder at least 60 days before your subscription anniversary 
date.

Changes to Subscription Quantities
To add or remove licences, or to discuss your renewal, contact us at 
support@techauthority.shop and we will manage the change through the Ingram Cloud 
portal on your behalf.

Questions
Contact us at store@techauthority.shop for any cancellation enquiries.